“After 15 years with New Leaf, they still treat us like a true partner. They understand our business, our values, and handle every customer issue with care and expertise.”
— Shawn Buffum, CEO, Orville’s
Shipping Protection
Protect the journey, not just the destination
Products can be damaged or lost in transit, and customers sometimes miss protection at checkout. We bridge those gaps with flexible coverage that keeps customers happy and revenues protected.
"Every delivery is a moment of truth for your brand. We make sure damaged packages don't damage relationships."
Laura Gaitan, President
Coverage for the modern customer journey
Today's customers buy online, in-store, and everywhere in between. Our shipping and post-purchase protection programs adapt to how people actually shop and receive products.
Comprehensive shipping damage and loss protection
Post-purchase protection enrollment for customers who missed it at checkout
Digital delivery tracking and proactive customer communication
Seamless claims processing for shipping-related issues
Flexible enrollment windows that maximize coverage opportunities
We turn problems into loyalty opportunities
When something goes wrong with shipping or coverage, most companies see it as a cost. We see it as a chance to exceed expectations and build lasting customer relationships.
Protecting products in motion
Processing thousands shipping protection claims annually. Average claim resolution time of 48 hours for shipping issues. Coverage available nationwide. When products move, we move with them.
Programs that fit your business and your customers.
We create protection programs that work the way you do business. From furniture and appliance dealers to electronics, eyewear and specialty retail, we help you cover more and earn more. Our team works closely with yours to build plans that match your products, your brand and the way you sell.
