Partner With Us

Ace Hardware Protection Plan powered by New Leaf

Protect purchases. Keep service simple. Build loyalty.
New Leaf plans help Ace shoppers when products fail with clear paths to repair or replacement. Your team keeps the line moving. Your customers stay confident in your store.

What Your Customers Get

Power surge protection from day one on covered products

Accidental damage from handling for handheld power tools as defined in the contract

Clear claim flow with phone and online options

In-home or on-site service when eligible

Seven day repair time guarantee on select categories with a small inconvenience reimbursement if exceeded

No Lemon policy after repeat repairs within a twelve month period

Maintenance parts reimbursement for purchases up to the plan limit

Two plan paths at Ace

Replacement Plan

For items priced at $299.99 or less.

Covered failures lead to replacement up to the original purchase price. Fulfilled by like product or by e gift card, gift card, or check as outlined.

Service Plans

For items priced at $300 or more.
Repair is first. If repair is not practical or exceeds the purchase price, New Leaf replaces or reimburses up to the product price.

How it works

Keep the sales receipt

Start a claim by phone or online

Follow the instructions from the administrator and use authorized 
service only

Most claims move to repair or replacement with clear next steps.
Shipping is covered when depot service is required.

Download the one pager

Why Ace retailers choose New Leaf

Simple two-line offer for staff at checkout

Short claim flow that keeps your team out of the weeds

Benefits customers notice, like surge protection, accidental coverage for handheld tools, and a fair replacement path

Support for large item logistics when shop work is needed

Important: This page is a summary only. For complete coverage details, limits, and state provisions, refer to the New Leaf Hardware Service Contract Terms and Conditions.